Booking Terms & Conditions
- Tariffs are subject to change without prior notice.
- Vehicles are subject to availability.
- Time & Kilometers will start from the customer’s point.
- Passengers must verify the driver’s name and ID before boarding.
- If idle waiting exceeds 2 hours and 30 km, the ride will be converted to a 4-hour package (Indica / Indigo / Logan / Swift / Etios).
- If idle waiting exceeds 1 hour and 40 km, the ride will be converted to a 5-hour package (Tavera / Innova / Xylo).
- Hourly packages apply only within city limits.
- A 10-minute grace period is included in hourly packages. After that, the next hourly package is applied.
Outstation Travel
- Outstation timing is calculated from 00:01 to 23:59 hrs with a minimum of 250 km/day.
- Toll, parking, and state permit charges are excluded from the base fare.
- Permit charges are approximate and vary based on time and state.
- 50% advance payment is required for outstation rides along with valid ID proof.
- Speed, passenger count, and luggage limits must follow traffic and RTO regulations.
- Drivers may refuse to board passengers under the influence of alcohol or drugs or those who exhibit unsafe behavior.
- While efforts are made to ensure timely arrivals, the company is not liable for delays caused by circumstances beyond control.
Complaints & Safety
- For complaints about the driver or service, contact Guest Care: 98410 36666.
- While care is taken, the company is not responsible for loss or damage to luggage or personal items left in the vehicle.
- Vehicles are well-maintained; however, the company is not liable in case of mechanical breakdown.
Cancellations
- Cancellations must be informed at least 1 hour before reporting time by calling 7460006000 or 28889999.
- Failing to do so will result in a ₹100 cancellation charge.
Offers
- Any offers announced by Fast Track Pvt Ltd are valid only for first-time users.