Fast Track Privacy Policy

How we use Location Information collected from Mobile Apps

We collect drivers’ real-time location from the app and use it for dispatching bookings based on location and tracking of cabs after a trip has been assigned until completion. Location data is used only for dispatch and tracking — not for advertising or shared with third parties.

User Privacy

We collect information such as ride date, time, destination, distance, route, payment details, referral codes, and app/website interactions. We do not sell your personal or sensitive data.

We collect your device’s precise location when the app is open (even in the background in driver mode) and briefly after exiting, to detect and handle ride incidents.

  • Authenticate users
  • Verify drivers and vehicle safety
  • Encourage safe driving and prevent unsafe activity
  • Prevent fraud and remove unsafe users

Personal Identification Information

We may collect personal info like name, email, address, and phone when you register, place an order, or use our services. Submitting this data is voluntary but may be required to access some features.

Non-personal Identification Information

We collect technical info like browser type, OS, and ISP for analytics and platform improvements.

Web Browser Cookies

Our site may use cookies for tracking and user experience. You can disable cookies, but some site features may not work properly.

How We Use Collected Information

  • Improve customer service and support
  • Understand user behavior to enhance experience
  • Improve our platform and offerings
  • Process payments and fulfill services
  • Run promotions, surveys, or campaigns
  • Send order updates, newsletters, and support emails

Users can unsubscribe from emails using the link provided in messages.

Guest Care

For complaints, contact Guest Care at 98410 36666.

Fast Track is not liable for loss or damage to luggage or property. We ensure vehicle maintenance but are not responsible in case of breakdown.

Cancellation Terms

Cancel 1 hour before the scheduled time via 7460006000 or 28889999 to avoid a ₹100 fee.

Offers are only valid for first-time users.

Data Security

We adopt appropriate security measures to prevent unauthorized access or loss of data.

Payment Terms

Fees must be paid before the 5th of each month. We are not liable for delays due to incorrect details or declined cards.

Refunds, if applicable, will be made to the original payment method only.

Consent to Electronic Communication

By clicking "I Agree", you consent to receive communication via email/SMS from us.

Governing Law & Jurisdiction

These terms are governed by Indian law. Courts in Chennai have exclusive jurisdiction.