1. Personal identification information
We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, place an order, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.

2. Non-personal identification information
We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers' utilized and other similar information.

3. Web Browser Cookies
Our Site may use "cookies" to enhance User experience. User's web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

4. How we use collected information
FAST TRACK call taxi may collect and use Users personal information for the following purposes:

(a) To improve customer service - Information you provide helps us respond to your customer service requests and support needs more efficiently.

(b) To personalize user experience - We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.

(c) To improve our Site - We may use feedback you provide to improve our products and services.

(d To process payments - We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.

(e) To run a promotion, contest, survey or other Site feature - To send Users information they agreed to receive about topics we think will be of interest to them.

(f) To send periodic emails - We may use the email address to send User information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.

5. How we protect your information
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

  • Tariff are subjected to change without prior notice.

  • Vehicle are subjected to availability.

  • Time & Kms will start from the customer's point.

  • Passenger has to check driver name and ID number before boarding to the cab.

  • If ideal waiting is more than two hours and exceeds 30 kms,will be converted to 4Hour package (Indica / Indigo / Logan / Swift / Etios).

  • If ideal waiting is more than one hours and exceeds 40 kms,will be converted to 5Hour package (Tavera / Innova / Xylo).

  • Hourly packages are applicable only in city limits.

  • In Hourly packages we have 10 minutes grace-period, after grace period we can consider the next hour package.

  • OUTSTATION: timing starts from 00:01 to 23:59 hrs minimum 250 kms per day and excluding state permit, toll & parking charges.

  • Approximate permit charge, may Vary from time to time & state to state.

  • 50% advance payment has to pay for outstation and have to provide a valid ID proof.

  • Speed limits as per Traffic Rules & Passenger limits / Luggage limit as per RTO norms.

  • The Company and its drivers have the right to refuse to carry any passenger who is thought to be under the influence of alcohol or drugs and whose behavior poses a threat to the driver, the vehicle or any other passenger.

  • Every effort will be made by the company to ensure that vehicle(s) arrive on time and reach destinations on time. The company shall not be held responsible or liable for any delays (and/or arising consequential losses) that occur beyond its control.

  • Incase of any complaint about driver or his service, passenger can contact to Guest Care Department (9841036666).

  • Although we will take care, we will not be responsible for any loss or damage to luggage or personal property left in the vehicle or after the hire period.

  • Vehicles are serviced and maintained to the highest levels however in the unfortunate event of breakdown FAST TRACK CALL TAXI (P) LTD cannot be held responsible.

  • Cancellation need to be informed to call centre 74 6000 6000 / 2888 9999 1hour prior to the reporting time otherwise Rs.100/- will be charged.

  • Any Offer Announced by Fasttrack Pvt Ltd is Valid only for First Time Users

Please read these terms carefully before using the online payment facility, Using the online payment facility in this website indicates that you accept these terms. If you do not accept these terms do not use this facility.

All payments are subject to the following terms & conditions.

  • The description of course is as available in the FAST TRACK Portal.

  • Normally payment is required before due date.(i.e 5th of every month)

  • All fees quoted are in Indian Rupees. Fees are subject to change without prior notice.

  • Your payment will normally reach the FAST TRACK, FAST TRACK account within two working days.

  • FAST TRACK is not responsible for any delay in receipt of fee payment due to incorrect account number or incorrect personal details. FAST TRACK also cannot accept liability if payment is refused or declined by the credit/debit card supplier for any reason.

  • You will not impair the proper operations of the net work.

  • You will not assign or otherwise transfer your account to any other person legal entity.

  • Your will keep your account password information confidential or any other identification we provide you which allows access to the service.

  • You will provide us with whatever proof of identify we may reasonability request.


The Company shall be entitled to add to vary or amend or all these terms and conditions at any time and the customer shall be bound by such addition, variation or amendment once such addition, variation or amendment are incorporated into these terms and conditions at company website.

Refund Policy

  • Refunds, if applicable, at the discretion of the management, will only be made to the debit/Credit card used for original transaction. For the avoidance of doubt nothing in this policy shall require the FAST TRACK, refund the fees (or part thereof) unless such Fees (or part thereof) have previously been paid.

The Company shall be entitled to add to vary or amend or all these terms and conditions at any time and the customer shall be bound by such addition, variation or amendment once such addition, variation or amendment are incorporated into these terms and conditions at company website.

CONSENT TO ELECTRONIC COMMUNICATION AND TRANSACTIONS:- By clicking the I agree button, You consent to conduct transactions and receive communications , notice and information from us electronically whether sent by e-mail or other electronic means. Electronic Communications shall be deemed to have been received by you when we send the electronic communication to the mail address/mobile number that as per our records, or when we post the electronic communication on the application of the website.

CHOICE OF LAW AND DISPUTE RESOLUTION These Terms shall be govt. by and construed in accordance with, the laws of india, without reference to principles of conflicts of law. The parties agree that the court of Chennai shall have exclusive jurisdiction from or relating to the Terms.